Netflix Premium account

Product information & how to receive the order

Account type

• This is a shared Netflix account, divided into multiple profiles (User).

• Each order corresponds to one separate User, used independently within the same main account.

How to receive the order

1. After successful payment, the system will automatically provide the login information.

2. Information includes: login email, account password, User number and User password.

3. Processing time: Immediately after payment.

4. Receiving method: View directly in the order details.

Notes when using

• You can sign in on multiple devices, but can only watch on 1 device at the same time.

• Simultaneous viewing on multiple devices is not supported.

• Not supported for use on projectors.

• Only guaranteed to work in Vietnam, not supported for use in other countries.

Key benefits

• Package Premium (Ultra HD), supports high-quality streaming.

• Sharp image quality (up to 4K if device & network support it).

• Smooth playback on PC, TV, phone, tablet.

• Supports downloading movies for offline viewing.

• Extensive content library, many titles have Vietnamese subtitles.

• Fast payment by QR Code, no need to register a buyer account.

Warranty policy

Warranty period

• 01 day from the time of receiving the account.

Warranty method

• Replace with an equivalent account if errors occur.

• Refund if there is no replacement account available.

Cases where warranty is refused

The account will be revoked and not supported for warranty if the user:

• Unilaterally changes the account email or password.

• Interferes with payment information or subscription plan.

• Shares the account, uses multiple devices at the same time.

• Logs in and uses the account outside the territory of Vietnam.

Frequently Asked Questions (FAQ)

1. Is this a personal or shared account?

→ It's a shared account; each customer is provided with one separate User to use.

2. Can I watch in 4K?

→ Yes. The account is on the Ultra HD plan, supporting 4K if the device and connection allow. On phones, the maximum resolution is 1080p.

3. Can I sign in on multiple devices?

→ You can sign in on multiple devices, but you can only watch on 1 device at a time.

4. I can't find some movies?

→ Some content is region-restricted. To watch, you need to use a tool to change your IP region (the shop does not support this issue).

5. Can I manually adjust the resolution when watching?

→ No. The system will automatically adjust the quality according to network speed.

6. Which browsers support 4K?

→ Microsoft Edge or Safari (macOS 11.0 or later).

7. What if the account has errors during use?

→ Contact customer support (CSKH) to be handled promptly during support hours (8h30 – 23h).

8. Can I change the account language?

→ Yes. Users are allowed to change the language freely.

9. Can subtitles' size/color be adjusted?

→ They can be customized according to personal preference.

10. Why do some movies not have Vietnamese subtitles?

→ Subtitles depend on each title; not every movie has a Vietnamese version.

11. Can Netflix Games be played?

→ No. The Netflix Game feature is no longer supported in Vietnam.

12. Can movies be downloaded for offline viewing?

→ Yes, on devices supported by Netflix.

13. What to do if the device limit is exceeded?

→ Because it's a shared account, it can sometimes be overloaded. Contact customer support to get timely assistance.

14. Can the old account be renewed?

→ Renewal is not supported. When it expires, you need to buy a new account.

15. Can it be used when abroad?

→ No. The account is only guaranteed to work in Vietnam.

16. Login requests a code sent to email?

→ Choose 'Get help' → log in using the provided User password.