Netflix Premium account

Product information & how to receive the order

Account type

• This is a shared Netflix account, divided into multiple profiles (User).

• Each order corresponds to 01 separate User, used independently within the same main account.

How to receive the order

1. After successful payment, the system will automatically provide login information.

2. Information includes: login email, account password, User number and User password.

3. Processing time: Immediately after payment.

4. How to receive: See directly in the order details.

Usage notes

• You can log in on multiple devices, but can only watch on 1 device at the same time.

• Simultaneous viewing on multiple devices is not supported.

• Use on projectors is not supported.

• Only guaranteed to work in Vietnam, not supported for use in other countries.

Outstanding benefits

• Package Premium (Ultra HD), supports high-quality streaming.

• Sharp image (up to 4K if the device & network support it).

• Smooth playback on PC, TV, phones, tablets.

• Supports downloading movies for offline viewing.

• Rich content library, many movies have Vietnamese subtitles.

• Quick payment via QR Code, no need to register a buyer account.

Warranty policy

Warranty period

• 30 days depending on package from the time the account is received.

Warranty coverage

• Replace with an equivalent account if errors occur.

• Refund if no replacement account is available.

Cases where warranty is refused

The account will be revoked and warranty not supported if the user:

• Arbitrarily changes the account email or password.

• Interferes with payment information or subscription plan.

• Shares the account, uses multiple devices simultaneously.

• Logs in and uses outside the territory of Vietnam.

Frequently Asked Questions (FAQ)

1. Is this a personal or shared account?

→ It's a shared account; each customer is assigned 01 separate User to use.

2. Can I watch in 4K?

→ Yes. The account is on the Ultra HD plan, supports 4K if the device and connection are suitable. On phones, the maximum resolution is 1080p.

3. Can I log in on multiple devices?

→ You can log in on multiple devices, but can only watch on 1 device at a time.

4. I can't find some movies?

→ Some content is region-restricted. To watch, you need to use tools that change your IP region (the shop does not support this).

5. Can I manually adjust the resolution while watching?

→ No. The system automatically adjusts quality according to network speed.

6. Which browsers can watch in 4K?

→ Microsoft Edge or Safari (macOS 11.0 or later).

7. What if the account has an error during use?

→ Contact Customer Support to be handled quickly during support hours (8h30 – 23h).

8. Can the account language be changed?

→ Yes. Users are allowed to change the language freely.

9. Can subtitles' size/color be adjusted?

→ They can be customized according to personal preference.

10. Why do some movies not have Vietnamese subtitles?

→ Subtitles depend on each title; not every movie has a Vietnamese version.

11. Can Netflix Games be played?

→ No. The Netflix Game feature is currently not supported in Vietnam.

12. Can movies be downloaded for offline viewing?

→ Yes, on devices supported by Netflix.

13. What to do if device overload is reported?

→ Because it's a shared account, it can sometimes be overloaded. Contact Customer Support for timely assistance.

14. Can the old account be renewed?

→ Renewal is not supported. When it expires, you need to buy a new account.

15. Can it be used while abroad?

→ No. The account is only guaranteed to work in Vietnam.

16. Login requests a code sent to email?

→ Choose 'Get help' → log in using the provided User password.