Netflix Premium account

Product information & how to receive

Account type

• This is a shared Netflix account, divided into multiple profiles (User).

• Each order corresponds to one separate User, used independently within the same parent account.

Delivery process

1. After successful payment, the system will automatically provide login details.

2. Information includes: login email, account password, User number and User password.

3. Processing time: Immediately after payment.

4. Method of receipt: See directly in the order details.

Notes for use

• Can be logged in on multiple devices, but only playable on 1 device at the same time.

• Does not support simultaneous viewing on multiple devices.

• Not supported for use with projectors.

• Only guaranteed to work in Vietnam, not supported for use in other countries.

Outstanding advantages

• Premium Package (Ultra HD), supports high-quality streaming.

• Sharp images (up to 4K if device & network meet requirements).

• Smooth playback on PC, TV, phones, tablets.

• Supports downloading movies for offline viewing.

• Extensive content library, many movies have Vietnamese subtitles.

• Fast payment via QR Code, no need to register a purchase account.

Warranty policy

Warranty period

• 7 days from the time of receiving the account.

Warranty method

• Replace with an equivalent account if errors occur.

• Refund if there is no replacement account available.

Cases of warranty refusal

The account will be revoked and not covered by warranty if the user:

• Changes the account email or password without authorization.

• Interferes with payment information or subscription plan.

• Shares the account, uses multiple devices at the same time.

• Logs in and uses outside the territory of Vietnam.

Frequently Asked Questions (FAQ)

1. Is this a personal or shared account?

→ It is a shared account, each customer is assigned one separate User to use.

2. Can I watch in 4K?

→ Yes. The account is on the Ultra HD package, supports 4K if the device and connection are suitable. On phones, the maximum resolution is 1080p.

3. Can I log in on multiple devices?

→ You can log in on multiple devices, but only one device can watch at a time.

4. I can't find some movies?

→ Some content is region-restricted. To watch them you need to use tools to change your IP region (the shop does not support this).

5. Can I manually adjust the streaming resolution?

→ No. The system automatically adjusts quality according to network speed.

6. Which browsers support 4K?

→ Microsoft Edge or Safari (macOS 11.0 or later).

7. What if the account has issues during use?

→ Contact customer service for quick support during support hours (8:30 – 23:00).

8. Can I change the account language?

→ Yes. Users are allowed to change the language freely.

9. Can subtitle size/color be adjusted?

→ Yes, you can customize them according to personal preference.

10. Why do some movies not have Vietnamese subtitles?

→ Subtitles depend on each title; not all movies have Vietnamese versions.

11. Can Netflix Games be played?

→ No. The Netflix Game feature is currently not supported in Vietnam.

12. Can I download movies for offline viewing?

→ Yes, on devices supported by Netflix.

13. What to do when device overload is reported?

→ As this is a shared account, overloads may occur occasionally. Contact customer service for timely support.

14. Can I renew the old account?

→ Renewal is not supported. When it expires, you need to purchase a new account.

15. Can I use it while abroad?

→ No. Accounts are only guaranteed to work in Vietnam.

16. Login asks for a code sent to email?

→ Choose “Get help” → log in using the provided User password.