Netflix Premium account

Product information & how to receive the order

Account type

• This is a shared Netflix account, divided into multiple profiles (User).

• Each order corresponds to 01 separate User, used independently within the same main account.

Order receiving process

1. After successful payment, the system will automatically provide login details.

2. Information includes: login Email, account Password, User number and User password.

3. Processing time: Immediately after payment.

4. Receiving method: View directly in the order details.

Notes for use

• You can log in on multiple devices, but can only watch on 1 device at the same time.

• Simultaneous viewing on multiple devices is not supported.

• Usage on projectors is not supported.

• Only guaranteed to work in Vietnam, not supported for use in other countries.

Key advantages

• Package Premium (Ultra HD), supports high-quality movie streaming.

• Sharp image quality (up to 4K if device & network support).

• Smooth playback on PC, TV, phone, and tablet.

• Supports downloading movies for offline viewing.

• Extensive content library, many movies have Vietnamese subtitles.

• Quick payment via QR Code, no need to register a buyer account.

Warranty policy

Warranty period

• 7 days from the time of receiving the account.

Warranty coverage

• Replace with an equivalent account if an error occurs.

• Refund if no replacement account is available.

Cases of warranty refusal

The account will be revoked and warranty support will not be provided if the user:

• Changes the account email or password without authorization.

• Interferes with payment information or subscription plan.

• Shares the account, uses multiple devices at the same time.

• Logs in and uses outside the territory of Vietnam.

Frequently Asked Questions (FAQ)

1. Is this a personal or shared account?

→ It is a shared account; each customer is assigned 01 separate User to use.

2. Can I watch in 4K?

→ Yes. The account is on the Ultra HD plan and supports 4K if the device and connection are suitable. On phones, the maximum resolution is 1080p.

3. Can I log in on multiple devices?

→ You can log in on multiple devices, but can only watch on 1 device at a time.

4. I can't find some movies?

→ Some content is region-restricted. To watch them you need to use a tool to change IP region (the shop does not support this issue).

5. Can I manually adjust the resolution while watching?

→ No. The system automatically adjusts quality according to network speed.

6. Which browsers can play 4K?

→ Microsoft Edge or Safari (macOS 11.0 or later).

7. What if the account has errors during use?

→ Contact Customer Support (CSKH) for quick assistance during support hours (8:30 – 23:00).

8. Can the account language be changed?

→ Yes. Users are allowed to change the language freely.

9. Can subtitle size/color be adjusted?

→ Yes, you can customize them according to personal preference.

10. Why do some movies not have Vietnamese subtitles?

→ Subtitles depend on the content; not every movie has a Vietnamese version.

11. Can Netflix Games be played?

→ No. The Netflix Game feature is currently no longer supported in Vietnam.

12. Can I download movies for offline viewing?

→ Yes, on devices supported by Netflix.

13. What to do if device overload is reported?

→ Because this is a shared account, it may sometimes be overloaded. Contact Customer Support (CSKH) for timely assistance.

14. Can the old account be renewed?

→ Renewal is not supported. When it expires, you need to buy a new account.

15. Can it be used while abroad?

→ No. The account is only guaranteed to work in Vietnam.

16. Login requires a code sent to email?

→ Select “Get help” → log in using the provided User password.